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Credit & Collections for Utilities Conference

7/21/2011 - 7/22/2011 Thurs. 8am-5pm, Fri. 8am-12Noon

 Host Utility
Join Conferences Connect in Boston to learn the latest in Utility Credit and Collections!


This one-and-a half-day conference (plus two in-depth interactive workshops) provides attendees with insights and proven best practices in a time of an increasingly uncertain economy.


Though news reports say that the recession has eased, unemployment is still high. Foreclosures are still increasing. Customers are still nervous. For people living paycheck-to-paycheck, bills are increasing but income is stagnant. For utilities, the consequences of these factors result in higher credit risk, longer receivables time and greater debt.


This conference presents strategies and tactics on how utilities can identify opportunities to increase revenues in an uncertain economic climate. It features real-world case study examples of how utilities can maximize revenues and minimize risk.


Revenue collections – Efficiencies and improvements in net bad debt performance

  • Predict delinquencies and implement proactive treatment strategies for both residential and commercial customers – Payment programs that match payment behavior
  • Day sales outstanding measurements and optimization
  • Integrate risk segmentation into reserve planning
  • Choose which functions to automate or put on the runway for automation
  • Manage the impacts of a poor economy and energy efficiency on revenue cycles

Customer Contact – System enhancements to improve customer service and compliance

  • Coordinate efforts with community agencies and provide direct assistance around volatile prices and ensuing bills
  • Use demographic data to identify recent “at risk” customers
  • Web and mobile self-service solutions – application bill alerts and reminders
  • Intelligent Utility – How interaction between utilities, customers and regulators are about to change

Who Should Attend?

Directors, Managers, Supervisors and Analysts of Credit & Collections, Finance, Revenue Assurance and Revenue Recovery attend this conference to learn about new solutions, technologies, and processes from their peers, consultants and solutions providers.


Conference: $1395 (Early Bird $1195! Register by June 26th)

Thursday 8:00 am-5:00 pm & Friday 8:00 am-12:00 Noon, July 21-22, 2011


Workshop Wednesday!

Join us for in-depth pre-conference workshops designed specifically on how to drastically improve your Credit & Collections strategy.

Wednesday, 8:00am - 5:00 pm, July 20, 2011


Conference Speakers

Manage Outsourced Credit Call Centers to Achieve High Performance Results

    Jim Forrester, Manager, Credit Call Centers, PECO


Develop Your Credit & Collections Strategy for Maximum Return at Minimum Cost

    Nicole Carter, PEPCO


Make Stregic Improvements in Your Credit & Collections Tactics to Achieve Measureable Results

    Margarita Campbell, NSTAR

Use Technology to Enhance the Customer Experience and Empower Your Customers

    Pam Brooks, LVVWD


Pre-Conference Workshop (Optional) $500

How to Manage Agencies for Maximum Return

Wednesday, July 20, 2011


Bruce Gay founded Monticello Consulting in 2002. He specializes in working with utility companies to improve performance in credit, collections, debt recovery and accounts receivable management.   Recent projects include assisting U.S. and Canadian clients with operational assessments, credit and collections assessments, predictive analytic and scoring solutions, agency management and debt sales.  Clients include investor-owned utilities, municipal utility companies, public utility commissions and other industry providers. 



Additional Conference Topics

2011 Outlook on Consumer Debt, Job Growth, C&I and Residential Bankruptcy Trends


Customer Service and Collections Post-Recession


Process Changes, Green Initiative and Smart Grid Influences


Rate Changes and Regulator/Utility Communications


Communication and Partnership Approaches for Residential and C&I Customer Community to Enhance Customer Service


Operational Efficiencies and Improvements in Net Bad Debt Performance


Risk Mitigation for C&I Bankruptcy and Proactive Payment Programs for the New Residential “At-Risk” Demographic


How Customer Analytics, Customer Data Warehouse management Can Help Collections Decision-Making


Recession/Post-Recession Revenue Cycle Trends and Optimization Efforts – Employ Proactive Management to Pay Long-Term Dividends


Best Practices throughout the Customer Revenue Cycle in Tough Economic Conditions


System Enhancement to Improve Customer Service and Compliance


Technical and Operational Modifications for Payment Arrangements in a Post-Recessionary Environment


Using AMI Data to Detect and Correct Lost Revenues


Self-Service Solutions – Complex Customer Classes, Billing Alerts, and Driving Adoption


Sponsorship and Exhibit Opportunities

Do you provide Credit & Collections Consulting or Solutions? Join BillingTree and TFCC in showcasing your products and services to utility decision makers and influencers. Conferences Connect’s 3rd Credit & Collections for Utilities conference offers you excellent exposure to maximize your 2011 marketing dollars through these sponsorship opportunities:

  • Program Sponsorship
  • Networking Reception Host
  • Luncheon Host
  • Breakfast Host
  • Networking Break Host
  • Table Top Exhibits
  • Lanyard Sponsorship

Confirm your sponsorship and exhibit opportunities by contacting Ashley Baptiste at (610) 325-4830 or via email at

Featured Exhibitors
Conference Location
The conference and workshops are being held at the Hyatt Regency Downtown Boston, One Avenue de Lafayette, Boston, MA 02111 for the nights of July 17-22, 2011. Room rates are $199 for single and double occupancy. Please call (617) 912-1234 for reservations and mention “Conferences Connect” to get the group rate. Make your reservations prior to June 26, 2011. We cannot guarantee rooms will be available at the conference rate after that date. For more information, please visit:
Boston is one of the world’s most exciting cities! Phenomenal historical sites, adorable old architecture, beautiful parks, shopping, restaurants, cultural attractions, and world-famous baseball, Boston is ready to host your many happy Summer Vacation memories! Come early, stay late, and learn more about how to plan your visit:



Interested to Speak? Interested to Sponsor? Contact: Ashley Baptiste, CEO, Conferences Connect



Hyatt Regency Downtown Boston
One Avenue de Lafayette
Boston, Massachusetts 02111

For more information, please contact:

Ashley Baptiste, CEO, Conferences Connect
PO Box 57, Broomall, PA 19008

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