http://conferencesconnect.com/ Conferences Connect produces conferences and training for utility executives and managers. http://conferencesconnect.com/conferences-connect.html Conferences Connect is your source for high quality in-person conferences, workshops and webinars designed specifically for electric, gas and water utility energy industry executives. We bring you face-to-face with utility and energy leaders, so you can learn from your peers, network and connect. "I believe that your conferences are the best because of their intimate size, low key 'commercials' and excellent presenters and I appreciate the work you do to help bring key players together to share!!" -- W.M., Manager Customer Experience,Puget Sound Energy Are you tasked with a new project? Are you new to your job? Do you need to learn a lot of information about an energy business topic quickly? Shorten your learning curve by attending our focused events in an intimate setting that enables maximum learning, engagement and relationships. People love us - click here to find out why. Experience our events for yourself! Click here to sign up for our event announcements! Register today for conferences and webinars on urgent topics: best-in-class Customer Service, Web Self-Service, Contact Center Management, Smart Grid, Demand Response, Credit and Collections, and the effective use of Social Media (and more). At Conferences Connect - who will you meet? Upcoming Events: (click on graphic for more information) Webinar Webinar: Register Now for our 2nd Annual Summer Conference Series! Webinar Recordings: http://conferencesconnect.com/events/webinar-when-social-media-becomes-second-nature-a-colorado-springs-utilities-case-study.html Not long ago, many utilities were hesitant to dive in to Social Media. As Colorado Springs Utilities got an early start, it tinkered with the top three channels (Facebook, Twitter and YouTube) and has since grown to use Social Media department-wide. By coordinating with paid media, Social Media has steadily evolved from an unknown experiment into another process in the overall communications strategy. Hear how Colorado Springs Utilities engages and communicates with customers through Social Media including: Customer Service on Twitter Facebook conservation video contest Media interaction and how their efforts impact customer satisfaction Click Here to Register About Your Webinar Presenter: Eric Isaacson, Sr. Public Affairs Specialist Colorado Springs Utilities Eric Isaacson, senior public affairs specialist, has more than 15 years of communications experience, including 10 years in the utilities industry. He leads the electronic communications efforts for Colorado Springs Utilities, including the website, blog and social media channels. In 2009, he directed a redesign of the corporate Web site, which included the introduction of social media into the organization's integrated communications strategy. Mark your calendar now for... to a colleague who might benefit from this timely webinar, or our other events. Webinars, Courses and Conferencespresented by Visit our Website 610-325-4830 Webinar Thursday June 7 1:30 PM ESTRegister Now $195 Can't make it? Order the recording Upcoming Conferences Billing Payments for UtilitiesJuly 16-18Denver, CO Credit Collections for UtilitiesJuly 18-20Denver, CO Social Media for UtilitiesJuly 23-25Chicago, IL Outage Communications Customer Service for UtilitiesJuly 25-27 Chicago, IL Utility Web Self-Service Mobile StrategiesAugust 13-15San Diego, CA Customer Experience Management for Utilities August 15-17 San Diego, CA UPCOMING WEBINAR June 5 Using Social Media to Build Brand Awareness: The Rocky Mountain Power Tour Contact us to Speak, Sponsor or Attendthese events! http://conferencesconnect.com/events/webinar-energy-efficiency-behavior-change-programs-lessons-from-the-us-military.html Energy Efficiency Behavior Change Programs: Lessons from the US Military Utilities and other entities have long discussed the benefits of energy efficiency behavior change programs, but, do they work? Can we get persistent energy savings? How do we implement them? How much do they cost? Indeed, utilities still seem cautious about behavior change programs - perhaps missing out on one of the most cost effective and beneficial opportunities available. In this webinar, Brian F. Keane, President of SmartPower, a nationwide non-profit dedicated to promoting clean energy and energy efficiency, discusses the benefits and successes of energy efficiency behavior change programs. Drawing upon a decade's worth of on-the-ground implementation in energy efficiency marketing, Keane reveals what works, what doesn't, and why utilities, the military and others need to embrace behavior change. Micah J. Loudermilk is a senior researcher at National Defense University. Currently working on a study sponsored by the Department of the Navy, in this webinar Loudermilk discusses the imperative of changing energy behavior in the US Military and why the Department of Defense recognizes cultural adaptation as a vital piece of the emerging energy efficiency puzzle. Click Here to Register Tuesday, May 15,2012 1:00pm Eastern About Your Webinar Presenters: Trained in broadcast journalism and a recognized leader in social media strategies, Brian F. Keane is a leading voice on energy and the environment. As President of SmartPower, a Washington, DC-based marketing agency dedicated to promoting clean, renewable energy and energy efficiency, Keane has helped shape the energy debate in the United States and brought clean energy and energy efficiency to the American consumer. SmartPower's award-winning marketing campaigns have engaged hundreds of thousands of people across the country drawing credit for inspiring our nation's renewed interested in renewable energy and energy efficiency. Micah Loudermilk is the Senior Research Associate and Program Manager for the Energy Environmental Security Policy Program (EESP) at National Defense University (NDU). His program work focuses primarily on the significant national security-related energy problems that confront the Department of Defense (DOD) and the US Military in the 21st century. Through projects with numerous DOD agencies, Mr. Loudermilk has analyzed the potential for major energy changes across the Services through renewable and alternative energy technologies, behavioral adaptation, and an overall greater push by DOD for energy innovations in the private sector. He is currently running a study for the Department of the Navy on energy culture change for military installations, a project designed to cut installation energy consumption through education, engagement, and training of military installation personnel. Mark your calendar now for... Webinars, Courses and Conferencespresented by Visit our website 610-325-4830 Webinar Tuesday May 15 1:00 PM ESTRegister Now$195 Can't make it? Order the recording Upcoming Conferences Billing Payments for UtilitiesJuly 16-18Denver, CO Credit Collections for UtilitiesJuly 18-20Denver, CO Social Media for UtilitiesJuly 23-25Chicago, IL Outage Communications Customer Service for UtilitiesJuly 25-27 Chicago, IL Utility Web Self-Service Mobile StrategiesAugust 13-15San Diego, CA Customer Experience Management for UtilitiesAugust 15-17 San Diego, CA Missed a Webinar? Buy a recording: Create a Mobile Site in 3 Weeks that Serves 65% of Your Traffic When You're Attacked: Strategies, Tactics and Examples of Social Media Campaigns Against Utilities Training Your Utility for Social Media: How to Scale to Meet Enterprise Objectives How to Map Your Customer Journey Contact us to Speak, Sponsor or Attendthese events! http://conferencesconnect.com/events/webinar-using-social-media-to-build-brand-awareness.html Join us for a utility case study of how Salt Lake City-based Rocky Mountain Power made social media a key component of its "Centennial Road Tour" through southeast Idaho to help build awareness of the company's 100 years of service and community involvement, electrical safety and ways customers can save money through energy efficiency - and to introduce its new mascot "Slim the Lineman." Learn about the factors to consider and challenges of taking social media on the road and what it takes to plan and pull off a successful road tour event with limited resources. We'll discuss all phases of the initiative, including purpose, goals, planning, implementation, results and lessons learned. Hop on board and enjoy the ride! Click Here to Register Tuesday, June 5,2012 1:00pm Eastern About Your Webinar Presenter: Jeff Hymas, Senior Communications Consultant, Rocky Mountain Power Jeff is a Sr. communications consultant in Rocky Mountain Power's external communications department. He helped spearhead the company's involvement in social media and writes the RMP On Line blog, in addition to responsibilities in media relations and other areas. Jeff presented at the Conferences Connect 2010 Social Media for Utilities conference in San Diego and will present again at this year's conference in Chicago. Mark your calendar now for... Webinars, Courses and Conferencespresented by Visit our website 610-325-4830 Webinar Tuesday June 5 1:00 PM ESTRegister Now $195 Can't make it? Order the recording Upcoming Conferences Billing Payments for UtilitiesJuly 16-18Denver, CO Credit Collections for UtilitiesJuly 18-20Denver, CO Social Media for UtilitiesJuly 23-25Chicago, IL Outage Communications Customer Service for UtilitiesJuly 25-27 Chicago, IL Utility Web Self-Service Mobile StrategiesAugust 13-15San Diego, CA Customer Experience Management for UtilitiesAugust 15-17 San Diego, CA Missed a Webinar? Buy a recording: Create a Mobile Site in 3 Weeks that Serves 65% of Your Traffic When You're Attacked: Strategies, Tactics and Examples of Social Media Campaigns Against Utilities Training Your Utility for Social Media: How to Scale to Meet Enterprise Objectives How to Map Your Customer Journey Contact us to Speak, Sponsor or Attendthese events!